CEIS Ayrshire

Amy MacMillan – CEIS Ayrshire Case Study

Amy was referred to CEIS Ayrshire by Saltcoats JCP in December 2018 due to being unemployed and not in further education or training.  Amy left school with a higher in Music and then went to work in a restaurant.  Due to her unsettled family life and background she struggled to hold down a job or even get interviews due to the gaps in her employment.

CEIS Ayrshire registered her on North Ayrshire Council’s Employability Pipeline contract.  We carried out an initial needs assessment with Amy to identify any practical and emotional barriers she had.  We also created an action plan to work through with Amy and try to help her overcome any barriers.

  • We created a new CV for Amy and tailored it to suit various industries.
  • Amy attended and completed the five workshops of our Resilience Training which focused on Strengths, Positivity & Failure, Mental Toughness, Mindset and Character & Goals.
  • She also attended our CV and Application Form workshops.
  • Amy has also gained her Emergency First Aid at Work certificate
  • We identified that Amy would like an office or administration role.  Our Employer Engagement Officers then targeted companies in the local area who specialise in this type of work.

On the 21st February 2019 Amy was accepted to start work for North Ayrshire Council’s employability hubs on a 6-month paid traineeship.  This programme specialises in training on all aspects of reception, customer service and administration.

As part of the traineeship Amy has completed an NCFE Level 2 in Business and Administration.

Amy produced excellent work for her qualification and has received excellent feedback from her workplace and her West College Scotland assessor. 

Amy’s confidence in her abilities has grown considerably and she is now undertaking another qualification in Business & Administration.